By accessing or using our services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Sebenza Online is a digital marketing and analytics agency that provides marketing services, reporting, automation, analytics dashboards, link tracking, and related tools through Sebenza Dash and affiliated platforms.
2. Information We Collect
We may collect the following categories of information:
a. Personal Information You Provide
- Name
- Email address
- Phone number
- Business name
- Billing and account information
- Login credentials (hashed and encrypted)
- Information submitted via forms, onboarding documents, or support requests
b. Client & End-User Data
When acting on behalf of a client, we may process customer or lead data supplied through connected platforms (e.g., websites, landing pages, forms, or CRMs). This data is processed strictly under client instruction.
c. Automatically Collected Information
- IP address
- Browser type and device information
- Pages visited and time spent
- Referring URLs
- Cookies and tracking technologies
3. Use of GoHighLevel (CRM & Automation)
Sebenza Dash integrates with GoHighLevel to provide CRM functionality, lead management, pipelines, automations, email, SMS, and call tracking.
Information stored or processed within GoHighLevel is subject to:
- This Privacy Policy
- Client-configured automations and permissions
- GoHighLevel’s own security and compliance standards
Sebenza does not sell, rent, or independently exploit data stored within GoHighLevel.
4. SMS, Email, and Phone Communications
a. Transactional Messages
We may send transactional communications including:
- Appointment reminders
- Account notifications
- System alerts
- Service-related updates
These messages may be delivered via SMS, email, or phone call.
b. Marketing & Promotional Messages (Opt-In Only)
Marketing messages are sent only if you explicitly opt in, such as:
- Subscribing to marketing communications
- Checking a consent box on a form
- Verbal or written authorization
Marketing communications may include:
- Promotional offers
- Service announcements
- Educational content
You may opt out at any time by:
- Clicking “unsubscribe” in emails
- Replying STOP to SMS messages
- Contacting us directly
Message and data rates may apply depending on your carrier.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to improve performance, analytics, and user experience.
a. Analytics Cookies
We use tools such as Google Analytics to:
- Measure website traffic
- Understand user behavior
- Improve platform usability
b. Advertising & Tracking Pixels
When applicable and client-authorized, we may use:
- Google Ads conversion tracking
- Meta (Facebook/Instagram) pixels
- Other analytics or performance tools
You may control cookies through your browser settings. Disabling cookies may limit some functionality.
6. How We Use Information
We use collected information to:
- Provide and operate our services
- Deliver reporting and analytics
- Manage accounts and support requests
- Send authorized communications
- Improve security and performance
- Comply with legal obligations
7. Data Sharing & Disclosure
We do not sell personal information.
We may share data only with:
- Service providers (hosting, analytics, communication tools)
- Platform integrations authorized by the client
- Legal authorities if required by law
All vendors are selected based on security and compliance standards.
8. Data Security
We implement industry-standard safeguards including:
- Encrypted data transmission (SSL/TLS)
- Secure access controls
- Limited internal access on a need-to-know basis
While no system is 100% secure, we take reasonable measures to protect your data.
9. Data Retention
We retain personal information only as long as necessary to:
- Fulfill contractual obligations
- Comply with legal or regulatory requirements
- Maintain historical reporting where applicable
Upon service termination, access to Sebenza Dash and associated data may be restricted or removed in accordance with contractual terms.
10. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Request correction or deletion
- Withdraw consent for marketing
- Request data portability
Requests can be submitted by contacting us directly.
11. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect data from children.
12. International Data Transfers
Sebenza operates across multiple jurisdictions. Data may be processed or stored outside your country of residence, subject to appropriate safeguards.
13. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date.
14. Contact Information
If you have questions about this Privacy Policy or your data, contact:
Sebenza Online
Email: info@sebenzaonline.com
Website: sebenzaonline.com