Privacy Policy

This Privacy Policy explains how Sebenza Online, including its proprietary platforms Sebenza Dash and Slynx (collectively, “Sebenza,” “we,” “us,” or “our”), collects, uses, stores, and protects personal information when you interact with our websites, software platforms, marketing services, and communications.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Sebenza Online is a digital marketing and analytics agency that provides marketing services, reporting, automation, analytics dashboards, link tracking, and related tools through Sebenza Dash and affiliated platforms.

2. Information We Collect

We may collect the following categories of information:

a. Personal Information You Provide

Name
Email address
Phone number
Business name
Billing and account information
Login credentials (hashed and encrypted)
Information submitted via forms, onboarding documents, or support requests

b. Client & End‑User Data

When acting on behalf of a client, we may process customer or lead data supplied through connected platforms (e.g., websites, landing pages, forms, or CRMs). This data is processed strictly under client instruction.

c. Automatically Collected Information

IP address
Browser type and device information
Pages visited and time spent
Referring URLs
Cookies and tracking technologies

3. Use of GoHighLevel (CRM & Automation)

Sebenza Dash integrates with GoHighLevel to provide CRM functionality, lead management, pipelines, automations, email, SMS, and call tracking.

Information stored or processed within GoHighLevel is subject to:

This Privacy Policy
Client‑configured automations and permissions
GoHighLevel’s own security and compliance standards

Sebenza does not sell, rent, or independently exploit data stored within GoHighLevel.

4. SMS, Email, and Phone Communications

a. Transactional Messages

We may send transactional communications including:

Appointment reminders
Account notifications
System alerts
Service‑related updates

These messages may be delivered via SMS, email, or phone call.

b. Marketing & Promotional Messages (Opt‑In Only)

Marketing messages are sent only if you explicitly opt in, such as:

Subscribing to marketing communications
Checking a consent box on a form
Verbal or written authorization

Marketing communications may include:

Promotional offers
Service announcements
Educational content

You may opt out at any time by:

Clicking “unsubscribe” in emails
Replying STOP to SMS messages
Contacting us directly

Message and data rates may apply depending on your carrier.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve performance, analytics, and user experience.

a. Analytics Cookies

We use tools such as Google Analytics to:

Measure website traffic
Understand user behavior
Improve platform usability

b. Advertising & Tracking Pixels

When applicable and client‑authorized, we may use:

Google Ads conversion tracking
Meta (Facebook/Instagram) pixels
Other analytics or performance tools

You may control cookies through your browser settings. Disabling cookies may limit some functionality.

6. How We Use Information

We use collected information to:

Provide and operate our services
Deliver reporting and analytics
Manage accounts and support requests
Send authorized communications
Improve security and performance
Comply with legal obligations

7. Data Sharing & Disclosure

We do not sell personal information.

We may share data only with:

Service providers (hosting, analytics, communication tools)
Platform integrations authorized by the client
Legal authorities if required by law

All vendors are selected based on security and compliance standards.

8. Data Security

We implement industry‑standard safeguards including:

Encrypted data transmission (SSL/TLS)
Secure access controls
Limited internal access on a need‑to‑know basis

While no system is 100% secure, we take reasonable measures to protect your data.

9. Data Retention

We retain personal information only as long as necessary to:

Fulfill contractual obligations
Comply with legal or regulatory requirements
Maintain historical reporting where applicable

Upon service termination, access to Sebenza Dash and associated data may be restricted or removed in accordance with contractual terms.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

Access your personal data
Request correction or deletion
Withdraw consent for marketing
Request data portability

Requests can be submitted by contacting us directly.

11. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect data from children.

12. International Data Transfers

Sebenza operates across multiple jurisdictions. Data may be processed or stored outside your country of residence, subject to appropriate safeguards.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date.

14. Contact Information

If you have questions about this Privacy Policy or your data, contact:

Sebenza Online
Email: info@sebenzaonline.com
Website: https://sebenzaonline.com